Privacy Policy

Last updated: April 11 , 2026

This Privacy Policy explains how we collect, use, and protect your personal information when you use our residential cleaning services and visit our website. Please read it carefully to understand your rights and our responsibilities.

By requesting a quote, booking a service, or otherwise interacting with us, you agree to the collection and use of information in accordance with this Privacy Policy, subject to any additional notices we may provide from time to time.

Information We Collect

We collect information that you provide directly to us, such as your name, email address, phone number, service address, billing details, and any instructions you choose to share about your home or cleaning preferences when you contact us or book services.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device identifiers, pages viewed, and the date and time of your visit. This information helps us maintain and improve our website and services.

How We Use Your Information

We use your information to provide and manage our residential cleaning services, including scheduling appointments, sending confirmations and reminders, processing payments, responding to your inquiries, and personalizing your experience based on your preferences and prior services.

We may also use your information to maintain and improve our website and operations, analyze trends and service quality, communicate important updates, send administrative messages, and comply with legal obligations or enforce our agreements.

Legal Bases for Processing

Where required by applicable data protection laws, we process your personal information only when we have a valid legal basis to do so. These bases may include your consent, the need to perform a contract with you, compliance with our legal obligations, and our legitimate interests in operating, protecting, and improving our services.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to remember your preferences, understand how you use the site, and improve performance. Cookies are small text files stored on your device. You can usually set your browser to refuse cookies or to alert you when cookies are being sent.

Some third-party tools we use, such as analytics or advertising partners, may also set cookies or use similar technologies. Your choices and controls over these technologies may vary depending on your browser, device, and region.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it.

Data Sharing and Third-Party Services

We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, booking platforms, customer support tools, and analytics providers. These parties are permitted to use your information only as necessary to provide services to us and must protect it appropriately.

We may also share information when required by law, in connection with legal claims, to protect our rights, property, or safety, or in the context of a business transaction such as a merger, acquisition, or asset sale, where permitted by applicable law.

International Data Transfers

Your personal information may be stored and processed in countries other than the one in which you reside. These locations may have data protection laws that are different from those in your country. When we transfer information across borders, we take appropriate steps designed to protect your information in accordance with applicable law.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, such as the right to access, correct, update, or delete your information, or to object to or restrict certain processing. You may also have the right to withdraw consent where we rely on consent to process your information.

To exercise your rights or update your preferences, please contact us using the details provided in the Contact Information section below. We will respond to your request in accordance with applicable laws.

Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child contrary to applicable law, we will take steps to delete that information as soon as reasonably possible.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice.

Contact Information

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, you can contact us at [email protected] or by mail at Privacy Officer, NovaNest Cleaning, 6417 Penn Avenue S, Ste 7 - 1120. Minneapolis, Minnesota, 55423, USA.